Oasis Moving and Storage

Estimate from Safe Ship was $9,000. had to move out of our 3 bedroom house, 1,200sq, and put our belongings into a10x10 storage unit. The quote was for our 3 bedroom house. We got rid of most of our belongings due to cost to move them.

Oasis showed up loaded our belongings and said it would be $5,000 since we had a bigger storage unit then quoted. They refused to leave unless we paid. we moved from WA to FL. Oasis showed up in Florida, did not stack the garage how I instructed, I work remote and needed to get numerous work things done. I could not babysit as they unloaded.

They put books on top of fragile. All boxes clearly marked. They lost many of our items. I contacted once I was able to dig thru re- organize and see what was missing. We had 3 sets of golf clubs mine, the women's golf clubs are missing. We had a HUGE ski bag on wheels for air travel, 3 sets of adult ski's in it, MIA, it also has our name and email on it with a personal tag and Alaska Airlines tag on it; several boxes missing- with photos, cookbooks, spices, Halloween, decorations, a small jewelry box with 2 watches and 3 necklaces and costume jewelry in it. I took with me my good stuff. Found out one watch missing is now a collector item I had no clue, first watch my husband gave me gone, bathroom items, women's clothing, 3'vase in a box all by itself wrapped in green wrap, bubble wrap and a mickey blanket and box stuffed with bubble wrap to prevent wiggle, and I am sure other little things in boxes I will discover missing, a huge military bag with genealogy and military records in it. We also had a little damage we did pack all of our stuff and wrapped it ourselves when furniture arrived it looked like what we wrapped had been cut at the bottom it was not torn. They also charged us over $400 for supplies, all they did was wrapped our things with mover blankets, they even commented how well we packed. I had no choice but to pay.

When I contacted Oasis about all the missing items the owner yelled at me for waiting 3 days to call. He asked why did I not call the day of delivery, I told him I was working from home, I started going thru things as I had time that day, and I had to clean up the mess his delivery guys left.

I got numerous calls from a lady in the office, she said we think we found your items. that went on for several weeks, nothing showing up, and then the calls stopped and she would not take my calls, since nothing showed up, I am guessing she lied to get me to not complain.

I did get a call from a lady next town over saying she had an item of ours. I went thru what was missing. She had our military bag and said that Oasis told her to throw it away we probably made a claim and was paid. We did get it, but they told her to THROW IT AWAY! It was too big for me to pack in my car and drive across country, car was packed as it was and 2 cats.

We did make a claim, and it was denied due to Oasis "no response" Same with BBB they did a "no response" this is how they keep operating just ignore it and they can stay in business. This needs to stop I want my items, or the money to repurchase what they took. Beyond angry. They know how to play the game, make more money than what is quoted and refuse to leave unless paid.

I think the moving companies for each truck load, in order of loading, should have to supply a list of towns/cities they stop at giving it to each house on the truck. Just in case items are missing, then homeowners could at least have more info when contacting the company, since the owner has no clue where his truck drove across country, or so he says. That would at least give you an idea of where to start looking if items are missing.

They deserve -stars, seriously this should be an option.

Move size: Partial Move Service cost: $9000

I moved from Las Vegas to Tel Aviv and used Oasis Moving who were referred by a friend. The experience was great, starting from the phone call with the salesman Neil, who was very professional and helped me greatly. He was very patient and answered all my questions and even helped me purchase moving insurance to insure my goods. The day of the move the team arrived a few minutes late, but they called to let us know so that was not a problem at all. They were all professional and courteous and packed our items carefully. I was surprised when Neil called me to update me when the items got on the boat, and the day before they arrived to Israel. It's very nice to see that he cared enough to update me even though it was not his responsibility. I can only recommend Oasis Moving to anyone who needs to move abroad.

Service cost: $3400

DO NOT USE

Estimator from Safe Ship was off by $4,000. We never got our kitchen table, and one of our storage shelves was destroyed. Luckily, we got most of our boxes (we think). We did however get a box of someone else's photos. We're working on tracking that person down.

The only thing we really cared about was an executive-size desk that belonged to my grandfather. There are a couple gouges in part of the wood, and all the fittings are missing.

I really wish I had done more research on these companies. A horrible lesson learned.

It's incredible that this company has a 1.5/5 rating at the time of this review. They deserve far less then that.

Move size: 3 Bedroom Home Service cost: $5827

Every single part of our move with Oasis has been absolutely terrible. The pickup driver in AZ was extremely rude and went on and on about how we lied on our inventory which was done over the phone by a 3rd party and was not our fault that it was incorrect. They didn't ever ask what size boxes we had, and the FINAL inventory was done almost 3 weeks before our actual move (again not our fault). We also paid them a huge deposit, and then a huge pickup amount, and were called the next day saying oh you have to pay the final amount NOW. I told them absolutely not, they will get the final amount when I get my things. They NEVER sent the weight ticket as promised, and I had to call customer service multiple times to get that sent to find out our final price.

When our delivery day came, the driver got stuck on a twisty road near our house and called me asking me if I could come help and help him figure out what to do. He is supposed to be a professional driver, what am I supposed to do to help him? That's ridiculous. He had someone come to our home at 7:30am to let us know he would be there in the next hour. They didn't show up until 11am.

So all the terrible, unprofessional from the drivers isn't even the worst thing. ALL OF OUR ITEMS AND BOXES ARE DAMAGED. My husband's newly painted motorcycle has chunks taken out of the paint and fenders and saddle bags. ALL of my wooden furniture is all scratched up and has pieces missing. All of my boxes are half crushed (some are totally crushed). They refused to put ANY of our furniture back together as stated in our contract. Not only that, they have no idea where any of my hardware for my items is, so I can't even put my furniture back together on my own. I have photos of the movers climbing on my gun case and boxes to reach things up high, instead of using a ladder.

DO NOT USE OASIS. FIND LITERALLY ANYONE ELSE.

Move size: 2 Bedroom Home Service cost: $6700

I had to involve the police/sheriffs to get my belongs. The authorities had to get involved after this company threaten me, harassed me, and blackmailed me after I gave them their final payment and forced me to try and give them extra cash in order for them to unload my belongings. They will find every excuse to not give you your things back, they will come up with penalties and extra charges and raise the cash price. If you don’t pay they take your money and belongs to their hub and force you into their trap to pay for extra storage and labor hours. Do not bother calling customer service or anyone elsewhere in their “office”, they will put you on hold and make it seem they want to help you, and then tell you they can’t do anything about it. The majority of my things were damaged and my Motorcyle broken. They will use the “claims” approach and only pay you 10 cent per pound, they wheel to in so they don’t pay you a dime.

Move size: 3 Bedroom Home Service cost: $2300

-The movers showed up in street clothes and a rental van and tried to extort an additional $2500 to start the move. (I had literally less items than the quoted "binding estimate" inventory list)
-I was told it would be 3-7 days(going from CA to WA) They showed up 28 days later! Again, some independent contractor in street clothes who wanted cash instead of the agreed upon money order.
-At least half of our items were very damaged. Items wrapped in blankets had holes and rips due to such rough handling. Our specially wrapped TV with foam corners, even had the corner smashed and splintered. Our dining table corner looks like someone took a sledgehammer to it. Boxes crushed, all our particle board furniture(IKEA stuff) had every joint pulled apart.
Our belongings weren't even given the most basic care or concern!
-When I called their customer service manager Kathleen and nicely asked if she could help us since we weren't prepared or expecting to wait so long, she accused me of wanting to cut in line in front of others!
**Bottom line, I can't believe in America they can get away with being such a bad business!!**.

Move size: 3 Bedroom Home Service cost: $3800

We contacted Broker (Connected Van Lines) for a move from AZ to FL. After paying a binding contract fee, broker told me who the mover would be (Oasis Moving and Storage based in Nevada) (OMS) and I was told that they were a 5 star mover. Almost immediately after electronically signing the agreement, I was told that the shipper wanted more money. After 7 or 8 changes, we finally got the final estimate, so we thought. When the driver came to the house, he stepped one foot inside and said "This is a full pack, I want $4000 more". I told him he wasn't going to get it and he called the Broker and made some kind of deal with him. We agreed to a 1/2 pack, at the time of signing and my wife spent weeks packing crystal and glass items. The truck was finally packed and left.

We flew out to FL the next day expecting the truck to show up around the weekend. It didn't. I called the Broker and asked when they expected the truck to show up, and the answer I got for the next 3 weeks was we can't reach the driver, he must be sleeping. 23 days after the truck left, it finally arrived at 6 o'clock at night. When we signed, we were told that it would take 5-7 days to get here. When I called to find out where it was they said to me "well we have 21 days to get there”.

What we found out was they (OMS) took our trailer to NV, emptied it, put our things into a storage trailer and waited until they had another run to make to FL.When it finally arrived, and they opened the door, boxes started to fall out. The boxes we bought were brand new boxes, these boxes were old, most of them crushed and 90% had been opened and resealed. I know this because when we sealed the boxes, I had everyone write across the tape at the slit as to where they were going (kitchen, bed, etc). When sealed back up, the writing did not match.

We are still unpacking boxes and are looking at thousands of dollars of damage to crystal, glass, furniture, paintings, lost furniture and stolen work and gun tools. Thats right, lost furniture, never found it like they told us they would on delivery. We have found expensive crystal vases packed into a box with frying pans on top of them, my apple desktop computer packed with a cast iron fry pan. Lampshades ruined not to mention everything else.

Both the Broker and the Shipper have breached their contracts with us and I want reimbursement for the damage created by them. Both should loose their licenses and not be allowed to do this to anyone again. It is quite a racket.

In addition to the pictures of damaged items, I have also included pictures showing the condition of most of the boxes as we received them. Note the writing on the boxes “FRAGILE”, “VERY FRAGILE”, obviously they couldn’t read. OMS does not have their customers best interest at heart.

Significant damage was caused to the wood flooring at the house we moved from by OMS. I have been told by OMS that it was our responsibility to protect the floor and that it is in the contract that they are not responsible for damage. Well first of all, I never received the complete contract to read, only the part for electronically signing, and secondly if I knew that. I never would have hired them. The way that contract reads, is that OMS isn’t responsible for damage of any kind.

When I called OMS to mention the damage to the flooring, their Customer Service Rep. started dropping F-Bombs on me and said its in your contract. When we finally got the Claim Forms, submitted the damages, and got the response from Anthem Claim Management, one of the first things they say is “we are not an insurance company or a moving co. Our services have been retained by your moving company to adjust your claim for damaged or missing property”



BEWARE, this co. works directly with OMS and will offer you 60% of the TOTAL WEIGHT not value. For Example, if they deem that the damage by pictures that you send them is 300 lbs, you will be offered $0.60 per lb, or $18.00 for your total losses.

Save yourself a lot of anxiety and go elsewhere.

Move size: 3 Bedroom Home Service cost: $12000

Arrived 4 days late, costing me $900 in airfare, car rental and dog boarding,
then tried to more than double my price at loading. So they only took 25% of my stuff and left the rest despite the bid with photos and actual dimensions of my storage unit! Then at delivery demanded cash and an extra $350 to unload 400cf of boxes (no furniture as that was left behind in Washington) holding my boxes hostage!I live on a flat level lot with no steps whatsoever anywhere. Then I start to open boxes and several were opened and half full. Half my tools also missing from my toolbox. I'm still unpacking and stopped because I was so upset and ccx angry. I feel totally scammed and ripped of by this company. They are rude and don't give a crap about your stuff or screwing you out of more money. DO NOT HIRE THEM UNLESS YOU LIKE GETTING RIPPED OFF!

Move size: 1 Bedroom Home Service cost: $2550